The Science Behind Better Conversations

  • The importance of matching the type of conversation (practical, emotional, social) for successful communication.
  • The use of 'deep questions' to invite discussions about values, beliefs, or experiences.
  • The power of vulnerability and reciprocal vulnerability in connecting with others.
  • The story of Dr. Adai, who changed his approach to patient communication by asking deep questions.
  • The experiment of asking a stranger about the last time they cried, and the profound connections it can create.

via The science behind dramatically better conversations | Charles Duhigg | TEDxManchester

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